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✦ JEWELLERY CARE & REPAIR ✦

As with all fine things in life, your jewellery requires a little care and attention to keep it looking its best. To keep your jewellery as good as possible we advice to follow our guidelines below.

WEARING YOUR JEWELLERY
Wear your jewellery for appropriate tasks; avoid wearing it when cleaning, gardening or during sports activities. Never wear jewellery when in the sea, swimming pool, jacuzzi, sauna/steam room or while bathing or showering. Chlorine, salt water, detergents, oils & perfumes can all cause tarnishing and damage.

Remember the “Last On / First Off”-rule. Precious metals are greatly affected by chemicals, so keep your jewellery away from body lotions, perfumes, sun creams and make up wherever possible. To avoid contact put your jewellery on last as a finishing touch after getting ready and remove it first when undressing.


STORING YOUR JEWELLERY
Jewellery should be stored away from natural sunlight, moisture and heat. Always store your Lalu piece in its original pouch, in a fabric lined jewellery box or wrap it in a soft material that will prevent scratches.

Remember that precious metals get scratched easily. Proper storage helps to prevent scratching of stones and metal. When stored, try to keep pieces apart, so that they don’t rub together or tangle up.


CLEANING YOUR JEWELLERY
ENAMEL
The enamel used in Lalu jewellery is handmade and delicate, it can chip and fade in colour, so please keep enamel away from detergents, chlorine, ultrasonic and liquid jewellery cleaners.

SILVER
To clean your silver jewellery, pour a small quantity of mild soap into some lukewarm water and use a small, soft toothbrush. After cleaning ensure that it is rinsed thoroughly and dried before storing. Alternatively you can polish your silver with a polishing cloth or a fine piece of felt. 

GOLD VERMEIL
Gold vermeil is an overlay of gold over a base of sterling silver. To clean gold vermeil jewellery, buff very gently with a soft and dry 100% cotton cloth or a microfiber cloth. Never use chemical cleaners on gold vermeil jewellery—it can strip the gold finish. It is natural for gold vermeil jewellery to tarnish with time—it adds character to the item and makes it as individual as you are.

PEARLS
Wipe your pearls with a soft cloth after wearing, and occasionally wipe clean with mild soapy water. Allow the pearls to dry before putting them away. Do not clean your pearls in an ultrasonic cleaner; the vibrations can shatter them. Also avoid chemical cleaners; especially those containing ammonia and bleach, as this will destroy their lustre.

REPAIR
Every item of Lalu jewellery is guaranteed for 3 months with proof of purchase. If you detect a fault with your item within this time we offer a complimentary repairs service.
To carry out the repair please email hello@lalujewellery.com with the following information;

The item in need of repair and the exact repair requirements. The original Invoice number and your contact information. A photo of the item, so we can see what the damage is, would be very helpful as well!

Once we have ensured that the damage falls under our warranty we will send you an email outlining warranty information. If we determine that the damage does not fall under our policy, such as abuse, normal wear & tear or an accident, we will contact you within 48 hours explaining our reasoning and offering you options to repair or replace your damaged item.


✦ SIZE GUIDE ✦

Because we want to save you the hassle of returning your jewellery, please consult this guide for assistance with ring, necklace and bracelet sizing.
The information provided below will help you make sure your new jewellery fits you or your loved one just right!

✧ BRACELET SIZE GUIDE 

Although a bracelet that is sliding off is annoying, it is way better than a bracelet that is too snug, because this can even be dangerous. So when placing an order, please keep in mind that a bracelet needs to be slightly loose. This means that the bracelet is roughly 2,5 – 3,5cm (1-1.5 inch) larger than your wrist measurement, depending on what is most comfortable for you. As we want to let women of all sizes enjoy our jewellery, we’ve made sure that our bracelets are adjustable in size, covering the most common sizes (18 cm / 7”). Please check the product details to find out the exact measurements. 

HOW TO MEASURE
♥  The best way to determine the required length to order, is to measure a bracelet you own in a similar style. If the measured length is between sizes, we suggest that you round up to the next largest size.
♥  Another method is to wrap a soft measuring tape or ribbon snugly (but not too tightly) around your wrist, just below your wrist bone. Mark the length (cutting and/or measuring the ribbon with a ruler) and add 2,5 – 3,5cm (1 to 1.5 inches). This is your bracelet size. Use that measurement as a guide to ordering the closest length available in the style of your choice. If your wrist is between sizes, we suggest that you round up to the next largest size.

⋆✧ ❉ GIRLS ❉ ✧⋆
The sizing of children’s jewellery is really dependant on the size of the child rather than the age as children do vary so much. A small toddler can have chubbier wrists than a beanpole of a young teenager!
If you can it is a good idea to try to measure the child’s wrist before purchasing. A game with a length of string or ribbon usually does the trick. All children love to be measured to see how big they are getting!  As a general rule, for a comfortable fit, you should allow an extra 1-2 cm depending on the overall length. We’ve made sure that our bracelets include extender chains ( 3 cm /1, 2 inch), so that girls can grow into their jewellery, and hopefully be able wear it for a few years. Girls thirteen and above should order a women’s size. You should find the length in the product description.

Below we hope to offer you some guidance. Please don’t rely on this information totally, it is simply a guide. Please bear in mind the build of the child.

AGE 2 - 4 Years 4 - 6 Years 6 - 9 Years 9 - 12 Years
LENGTH OF THE BRACELET 12,5 cm / 5 inch 14 cm / 5,5 inch 15 cm / 6 inch 16,5 cm / 6,5 inch

✧ NECKLACE SIZE GUIDE 

Everyone’s preference for necklace length is unique, depending on body shape, preferred fit, and the style of necklace. As we want to let women of all sizes enjoy our jewellery, we’ve made sure that our necklaces are adjustable in size, covering the most common sizes (40 – 45cm / 16”- 18”). Please check the product details to find out the exact measurements.

HOW TO MEASURE
♥  The best way to determine the required length to order, is to measure a necklace you own in a similar style.
♥  Another method is to drape a string around your neck, and to then mark that position of the material. Use that measurement as a guide to ordering the closest length available in the style of your choice.

⋆✧ ❉ GIRLS ❉ ✧⋆
When placing an order keep in mind that young children come in all shapes and sizes and grow at different rates.

If you can it is a good idea to try to measure the child’s neck before purchasing. A game with a length of string or ribbon usually does the trick. All children love to be measured to see how big they are getting! We’ve made sure that our necklaces include extender chains ( 5 cm / 2 inch), so that girls can grow into their jewellery, and hopefully be able wear it for a few years. Girls thirteen and above should order a women’s size. You should find the length in the product description.

Below we hope to offer you some guidance. Please don’t rely on this information totally, it is simply a guide. Please bear in mind the build of the child.

AGE 4 - 8 Years 8 - 12 Years
LENGTH OF THE NECKLACE 34 cm / 13,5 inch 36,5 cm / 14,5 inch

 

✧ RING SIZE GUIDE 

Nothing is  as annoying as a ring that is spinning around your finger, barely hanging on to your knuckle when reaching down. However a ring that is so tight it cuts off the blood supply to your fingertip, isn’t really comfy as well.To avoid these jewellery annoyances, please make sure you order the right size by following the guidelines below.

As most of us are probably aware of, our finger size can change throughout the day. When it is cold our fingers can easily be half a size smaller. We want the ring to be comfortable enough when your fingers are at their largest, so the best to do is to measure at the end of the day in normal room temperature.If the ring has a thick band or if you’re stacking up a few rings, the band(s) will feel tighter than a thin band. In these cases we advice buying a size larger than your normal size. When buying a gift, you’ll need to channel your inner sneak-thief by “borrowing” her ring (from the correct finger) and using the ring size guide below to determine its size.

HOW TO MEASURE

♥  Take a ring you/she already own(s) and measure the diameter, to be certain also measure the circumference, and determine the size with the help of the schedule below.
♥  Measure the length of the thread with a regular ruler in mm; Take the tip or end of a sewing thread and wrap it around your finger until it meets or connects together. Then mark that position of the material, measure it and use that measurement as a guide to ordering the correct size.

CIRCUMFERENCE(mm)
EU SIZE
DIAMETER(mm) CIRCUMFERENCE(inch) AUSTRALIA, NZ, UK & IRELAND CANADA & USA GERMANY, BELGIUM & SCANDINAVIA ITALY
50 16 1,97 K 5 1/4 16 10
52 16,7 2,05 M 6 1/4 16 1/2 12
54 17,3 2,12 N 1/2 7 17 1/4 14
56 18 2,2 P 7 3/4 17 3/4 16