♥ BESTEL VOOR MEER DAN €95 EN ONTVANG EEN ZILVEREN ARMBAND CADEAU ♥

✦ DELIVERY & RETURNS ✦

Getting your goods to you swiftly and safely is of utmost importance to us. On this page you’ll hopefully find all the information you’ll need regarding the delivery and return of a purchase.
Please contact us in case you have any further questions.

DELIVERY & COSTS - BENELUX
Shipping is complimentary within the Benelux for orders over €80,-. Orders are shipped insured via DHL or FedEx. All parcels will need to be signed for in person. When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site.

Please ensure that you will be present at the delivery address that you provide. If no-one is present at your address then a card will be left for you in order that you can reschedule a more convenient delivery time. lalu can accept no responsibility for packages that are signed for by someone other than the addressee.

DELIVERY & COSTS - INTERNATIONAL
International shipping is complimentary for orders over €450,-. Non-EU orders are exclusive of VAT.

We deliver to most countries around the globe, please allow 5-7 working days for international delivery. Unfortunately we cannot specify the exact time of your delivery, just the possible timeframe. When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site.

Please be aware that shipping to international destinations may be subject to local customs fees or duties. Every country has different procedures for incoming packages. Lalu does not have information on customs or duties and cannot estimate these charges. Please check with the proper local authorities before placing an order. Lalu is not responsible for non-paid import taxes, nor will Lalu issue any refunds or exchanges for deliveries that have been refused for non-payment of import taxes.

RETURN POLICY
We hope that you will love your new jewellery! If for any reason you are not satisfied, we will gladly accept items for exchange, refund or merchandise credit within 14 days, provided that the item;
♦  hasn’t been worn or used. This means that you can have a look and try them on, but please do not remove any labels, or wear them outside.
♦  is undamaged and complete.
♦  includes the original packaging with proof of purchase and all associated material.

Regrettably, for reasons of hygiene, we are unable to refund or exchange earrings unless they are faulty. Sale items are also non-refundable and non-returnable. When you’ve received an incorrect or defective item, please follow the steps below and clearly describe the specific defect or error on the Packing Slip within 14 days of invoice date.
If you do not return your item within 14 days we will no longer be able to offer a refund. You are still welcome to return your purchase within 28 days of receipt but we will only be able to offer an exchange or credit note.

RETURN PROCEDURE
To return an item please follow these very simple steps;

Step 1 – Formalities
Please send us an email on hello@lalujewellery.com. Kindly let us know which items you want to return, so we know what to expect. 

Step 2 – Packing
Any item(s) being returned must be send in their original Lalu packaging. Please pack the item carefully the item must be sent in the same condition it was sold in, in the original packaging, with proof of purchase and tags still intact.

Step 3 – Shipping
For your own protection we recommend insuring the package for the full amount of the invoice plus shipping charges, as well as sending the return by recorded delivery to track its progress. The return is your responsibility until it reaches us therefore we cannot accept responsibility for any items lost or stolen in transit.
Please send your return to the following address:
Lalu
De Schimmelt 32 (7th floor)
5611 ZX Eindhoven
The Netherlands
Unless the returned item was sent in error or is faulty, Lalu cannot reimburse your shipping costs, nor will we refund any sales tax or duties payable on orders outside of the EU.

Step 4 – Completion
As soon as we have received your return and checked it, we will inform you via email. Refunds will be issued to the credit card, gift card, bank- or PayPal account originally used to make payment. Please allow up to 12 working days for the refund to reach your account.

✦ SIZE GUIDE ✦

Because we want to save you the hassle of returning your jewellery, please consult this guide for assistance with ring, necklace and bracelet sizing.
The information provided below will help you make sure your new jewellery fits you or your loved one just right!

✧ BRACELET SIZE GUIDE 

Although a bracelet that is sliding off is annoying, it is way better than a bracelet that is too snug, because this can even be dangerous. So when placing an order, please keep in mind that a bracelet needs to be slightly loose. This means that the bracelet is roughly 2,5 – 3,5cm (1-1.5 inch) larger than your wrist measurement, depending on what is most comfortable for you. As we want to let women of all sizes enjoy our jewellery, we’ve made sure that our bracelets are adjustable in size, covering the most common sizes (18 cm / 7”). Please check the product details to find out the exact measurements. 

HOW TO MEASURE
♥  The best way to determine the required length to order, is to measure a bracelet you own in a similar style. If the measured length is between sizes, we suggest that you round up to the next largest size.
♥  Another method is to wrap a soft measuring tape or ribbon snugly (but not too tightly) around your wrist, just below your wrist bone. Mark the length (cutting and/or measuring the ribbon with a ruler) and add 2,5 – 3,5cm (1 to 1.5 inches). This is your bracelet size. Use that measurement as a guide to ordering the closest length available in the style of your choice. If your wrist is between sizes, we suggest that you round up to the next largest size.

⋆✧ ❉ GIRLS ❉ ✧⋆
The sizing of children’s jewellery is really dependant on the size of the child rather than the age as children do vary so much. A small toddler can have chubbier wrists than a beanpole of a young teenager!
If you can it is a good idea to try to measure the child’s wrist before purchasing. A game with a length of string or ribbon usually does the trick. All children love to be measured to see how big they are getting!  As a general rule, for a comfortable fit, you should allow an extra 1-2 cm depending on the overall length. We’ve made sure that our bracelets include extender chains ( 3 cm /1, 2 inch), so that girls can grow into their jewellery, and hopefully be able wear it for a few years. Girls thirteen and above should order a women’s size. You should find the length in the product description.

Below we hope to offer you some guidance. Please don’t rely on this information totally, it is simply a guide. Please bear in mind the build of the child.

AGE 2 - 4 Years 4 - 6 Years 6 - 9 Years 9 - 12 Years
LENGTH OF THE BRACELET 12,5 cm / 5 inch 14 cm / 5,5 inch 15 cm / 6 inch 16,5 cm / 6,5 inch

✧ NECKLACE SIZE GUIDE 

Everyone’s preference for necklace length is unique, depending on body shape, preferred fit, and the style of necklace. As we want to let women of all sizes enjoy our jewellery, we’ve made sure that our necklaces are adjustable in size, covering the most common sizes (40 – 45cm / 16”- 18”). Please check the product details to find out the exact measurements.

HOW TO MEASURE
♥  The best way to determine the required length to order, is to measure a necklace you own in a similar style.
♥  Another method is to drape a string around your neck, and to then mark that position of the material. Use that measurement as a guide to ordering the closest length available in the style of your choice.

⋆✧ ❉ GIRLS ❉ ✧⋆
When placing an order keep in mind that young children come in all shapes and sizes and grow at different rates.

If you can it is a good idea to try to measure the child’s neck before purchasing. A game with a length of string or ribbon usually does the trick. All children love to be measured to see how big they are getting! We’ve made sure that our necklaces include extender chains ( 5 cm / 2 inch), so that girls can grow into their jewellery, and hopefully be able wear it for a few years. Girls thirteen and above should order a women’s size. You should find the length in the product description.

Below we hope to offer you some guidance. Please don’t rely on this information totally, it is simply a guide. Please bear in mind the build of the child.

AGE 4 - 8 Years 8 - 12 Years
LENGTH OF THE NECKLACE 34 cm / 13,5 inch 36,5 cm / 14,5 inch

 

✧ RING SIZE GUIDE 

Nothing is  as annoying as a ring that is spinning around your finger, barely hanging on to your knuckle when reaching down. However a ring that is so tight it cuts off the blood supply to your fingertip, isn’t really comfy as well.To avoid these jewellery annoyances, please make sure you order the right size by following the guidelines below.

As most of us are probably aware of, our finger size can change throughout the day. When it is cold our fingers can easily be half a size smaller. We want the ring to be comfortable enough when your fingers are at their largest, so the best to do is to measure at the end of the day in normal room temperature.If the ring has a thick band or if you’re stacking up a few rings, the band(s) will feel tighter than a thin band. In these cases we advice buying a size larger than your normal size. When buying a gift, you’ll need to channel your inner sneak-thief by “borrowing” her ring (from the correct finger) and using the ring size guide below to determine its size.

HOW TO MEASURE

♥  Take a ring you/she already own(s) and measure the diameter, to be certain also measure the circumference, and determine the size with the help of the schedule below.
♥  Measure the length of the thread with a regular ruler in mm; Take the tip or end of a sewing thread and wrap it around your finger until it meets or connects together. Then mark that position of the material, measure it and use that measurement as a guide to ordering the correct size.

CIRCUMFERENCE(mm)
EU SIZE
DIAMETER(mm) CIRCUMFERENCE(inch) AUSTRALIA, NZ, UK & IRELAND CANADA & USA GERMANY, BELGIUM & SCANDINAVIA ITALY
50 16 1,97 K 5 1/4 16 10
52 16,7 2,05 M 6 1/4 16 1/2 12
54 17,3 2,12 N 1/2 7 17 1/4 14
56 18 2,2 P 7 3/4 17 3/4 16